Positive Patient Experiences

Positive patient experiences are ones in which people believe that the health system is easy to access and navigate; that their needs are being met; and that they are being heard, respected, and able to contribute to decision related to their own care.

Consumer Assessment of Healthcare Providers and Systems (CAHPS) surveys assess patient experiences in various environments, including ambulatory, hospital, and home health settings. Through composite measurement of hospital, Medicare, and home health consumer survey data, only six states have earned five stars, the highest consumer experience rating, including: Maine, Nebraska, Minnesota, Wisconsin, Louisiana, and South Dakota.

Source: Centers for Medicare & Medicaid Services, 2014

Population Covered by Accountable Care Organization

Provider networks such as Accountable Care Organizations (ACOs) can improve the consumer experience by creating a coordinated health care system, with a network of doctors and hospitals committed to sharing responsibilities for patients’ health.

ACOs tie provider reimbursements to quality metrics. The goal is to avoid unnecessary services, reduce medical errors, and spend health care dollars more effectively. If the ACO model works, health care costs should be lowered and health care delivery should improve. However, recent research shows that less than 10% of the total U.S. population is covered by an ACO.

Source: Leavitt Partners, 2015